Troubleshooting

Trouble with Profile

• Trouble with profile approval
• Proof of Identity after profile got disapproved
• Profile complete but cannot receive message
• My search function is not working
• What kind of information is not allowed on my profile?

Trouble with Account Settings

• I can't log in to my account
• I did not receive an activation email
• Update email and password
• Restore deactivated /deleted account
• Account got Suspended

Trouble with Photo

• Trouble uploading public and private photos
• Trouble setting main profile photo
• Trouble deleting public and private photos
• Allow and deny photo permission for private photos

Trouble with Messaging

• Can't message others
• Messages not delivered
• Restore deleted message

Trouble with Premium Features

• Account not upgraded after payment made
• Payment decline when attempting to subscribe
• Cancel a recurring payment
• Charged again after cancelling a subscription
• Duplicate or incorrect charges

Trouble with Search

• I'm seeing the same gender
• I'm seeing the same profiles
• I'm not seeing profiles in my search