Sorry to hear you're having trouble with your purchase!
There could be reasons for payment declined:
- Incorrect information
- Insufficient cash in credit card or prepaid card
- Credit card or prepaid card used must permit international transactions.
- Too many attempts
If you haven’t already, make sure that you’re using the latest version of Sugarbook available in the Google Play Store & iOS and try again.
If the issue persists, please reach out to us.